Privacy Policy

Who is responsible for your data

This website is operated by Welcome Service Sàrl, trading as My Swiss Relocation, with offices at Rue Zurlinden 6, 1207 Geneva, Switzerland. Welcome Service Sàrl is the data controller for the personal data collected through this site, within the meaning of the Swiss Federal Act on Data Protection (nLPD) and, where you are located in the European Union, the General Data Protection Regulation (GDPR).

This policy explains what data we collect when you browse this website or contact us, why we collect it, who we share it with, how long we keep it, and what rights you have over it. If you have any question that this page does not answer, you can write to us at the Geneva address above.

What data we collect

When you fill in a contact or quote request form, we ask for information such as your name, email address, phone number, country of origin, destination canton or city, your profile (individual, family or company), the services you are interested in, your expected arrival date, and any free-text message you choose to add. You decide what to share: fields marked as optional can be left blank.

When you simply browse the site, we do not collect any personal data beyond what is strictly needed to serve the pages and, once you have given your consent, pseudonymised analytics data such as pages viewed, time on page and a general location inferred from your IP address. We do not run a newsletter, so we never collect an email address for marketing mailings through this site.

Why we process your data

We process the data you submit through a form in order to respond to your enquiry, prepare a quote and, if you become a client, deliver the relocation services you have requested. We process browsing data, once you have consented to it, to understand how visitors use the site and to improve its content and structure.

We also apply rate limiting based on your IP address on our contact and quote forms, so that a given IP address can only submit a limited number of requests within a short time window. This measure protects the site and its visitors against automated abuse and spam. It is not used to build a profile of you, and the underlying data is not kept for any other purpose.

The legal basis for processing

Depending on the situation, we rely on one of the following legal bases: your consent, for example when you accept analytics cookies through our consent banner or when you submit a contact form; the steps needed to respond to your request or to perform a contract, once you engage our services; our legitimate interest in keeping the website secure and functioning correctly, for example through IP-based rate limiting; and, where applicable, compliance with a legal obligation, such as accounting rules that apply once a client relationship exists.

Analytics and consent

This site can use Google Analytics 4 to measure audience and understand how visitors navigate the pages. The Google Analytics script is not loaded when you first arrive on the site: it only starts running after you have actively given your consent through the cookie banner. If you decline, no analytics script runs and no analytics cookie is set.

You can change your choice at any time using the cookie preferences link in the footer of the site. Withdrawing your consent stops future analytics collection; it does not affect the lawfulness of any processing that took place before you withdrew it.

How your enquiry reaches us

When you submit a contact or quote form, the information you provide is sent from our web server to GAME OVER, the lead management platform we use to receive, organise and follow up on enquiries. GAME OVER is hosted by the hosting provider O2Switch, located in France. This means that if you are visiting from outside the European Economic Area, your enquiry data is transferred into the EU for this specific purpose.

If the lead management platform is temporarily unreachable at the moment you submit a form, your submission is held in a short-lived queue on our own server rather than being lost, and it is forwarded to the platform automatically once the connection is restored. This queue exists solely to guarantee that a temporary technical issue on our side does not cause your enquiry to disappear; it is not a separate long-term record of your data.

Who else sees your data

We do not sell, rent or trade your personal data to third parties. Your data is only accessible to My Swiss Relocation staff who need it to handle your enquiry or deliver our services, and to the service providers strictly necessary to operate the site and process your request: our web hosting provider and the GAME OVER lead management platform described above. These providers act on our instructions and are bound by confidentiality obligations.

We may also disclose data where required by Swiss or, where applicable, EU law, for example in response to a lawful request from a competent authority.

How long we keep your data

We keep the data linked to a contact or quote request for as long as necessary to handle your enquiry and, if a client relationship follows, for as long as necessary to deliver the agreed services and meet our legal and contractual obligations, such as accounting and record-keeping duties. Beyond that period, data that is no longer needed is deleted or anonymised.

Data collected through analytics, once you have consented to it, is retained by the analytics provider under its own retention settings and is not used by us to identify you individually.

Cookies used on this site

We use a small number of cookies that are strictly necessary for the site to function, for example to remember your cookie preference itself; these do not require your consent and cannot be switched off. We also use analytics cookies, described above, which are only set once you have given your consent through the banner.

You can withdraw or change your consent for non-essential cookies at any time through the cookie preferences link in the site footer, and you can also block or delete cookies through your browser settings, though this may affect how some pages behave.

Security measures

We take reasonable technical and organisational measures to protect the personal data we handle, including encrypted connections (HTTPS) between your browser and our server, restricted access to the systems that store enquiry data, and IP-based rate limiting on our forms to reduce automated abuse. No method of transmission or storage is completely secure, but we work to keep the risk to your data as low as reasonably possible.

International transfers

Because our lead management platform is hosted by O2Switch in France, submitting a contact or quote form results in your data being processed within the European Union, regardless of where you are browsing from. If you are located in Switzerland, this is a transfer to the EU; if you are located in the EU or EEA, your data simply stays within it. We do not otherwise transfer your personal data outside Switzerland and the EU/EEA as part of operating this website.

Your rights over your data

Under the Swiss nLPD and, where it applies to you, the GDPR, you have the right to ask us for access to the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data where we are not required to keep it for a legal or contractual reason, to object to certain processing and, where relevant, to request a copy of your data in a portable format.

To exercise any of these rights, write to us at the Geneva address given above, or by email using the contact details on our contact page. We will handle your request within a reasonable time frame and may ask you to confirm your identity before doing so, to avoid disclosing your data to the wrong person.

Complaints

If you believe that we have not handled your personal data in line with this policy or with applicable law, we encourage you to contact us first so that we can look into it. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if the GDPR applies to your situation, with the data protection authority of your country of residence.

Changes to this policy

We may update this policy from time to time, for example to reflect a change in the tools we use or in applicable law. The date at the top of this page shows when it was last reviewed. We encourage you to check this page occasionally if you want to stay informed of how we handle your data.

How to reach us

For any question about this privacy policy or about how your data is handled, you can write to Welcome Service Sàrl, Rue Zurlinden 6, 1207 Geneva, Switzerland, or use the contact details published on our contact page. We are happy to explain our practices in more detail if anything here is unclear.